Terms & Conditions

100% Payment at Order Confirmation.
• Shipping EXW Valladolid, Yucatan, Mexico. •
Delivery 3-15 Days from the moment we FULFILL your order.

IMPORT DUTIES

PLEASE NOTE! 

International orders are subject to duties and taxes determined by the country to which we are shipping. Please check your country's customs office to determine what these additional costs and fees will be prior to purchasing. These fees may vary by country and are the responsibility of the customer to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges as well as a 30% restocking fee. If this is the case, these return shipping and restocking charges will be deducted from your original refund amount.



SHIPPING COST

All our shippings are made via FedEx. Please note: The shipping price will automatically adjust to your location, meaning pricing will vary.

RETURN POLICY

According to the actual customs policy of the country , we are temporarily unable to receive returns.

Email: ventas@coquicoqui.com

DANGEROUS  GOODS

Due to international trading agreements and regulations, COQUI COQUI  is obliged to adhere to particular shipping restrictions and fees. Regulations for flammable products, such as our alcohol-based perfumes, room diffusers, and linen spray, require an additional shipping fee called Dangerous Goods Fee of $106.00 USD per order up to 20kg. The fee is shown as "Dangerous Goods" in your cart and you must accept it before purchasing any of our flammable products online. 

Additionally, these products will be packaged in a separate box and shipping cost will be calculated separately.

For more information feel free to contact us at
ventas@coquicoqui.com

 

CURRENCY

Our product prices are set in Mexican Pesos. However, if you choose to view the prices in a different currency with our online shop tool, the conversion rates are taken directly from the xe.com latest rates. These conversion rates do not reflect the current or past conversion rates at our physical stores due to frequent changes in the valuation of our currency. Even if you choose to view the product in a different currency, all transactions will be charged in Mexican Pesos.