Privacy Policy and Personal Data Protection

Last updated: June 2026

At Coqui Coqui, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or otherwise interact with our services.

1. Data Controller

Coqui Coqui is responsible for the processing of personal information collected through this website.

If you have any questions regarding this Privacy Policy or the processing of your personal information, you may contact us at:

Email: americas@coquicoqui.com

2. Information We Collect

We may collect the following personal information:

• First and last name.
• Billing and shipping address.
• Email address.
• Telephone number.
• Order and purchase information.
• Purchase history.
• Website usage and browsing information.
• Any other information you voluntarily provide to us.

Payment information is processed directly by secure third-party payment providers. Coqui Coqui does not store complete credit or debit card information.

3. Purposes of Processing

We use your personal information for the following purposes:

• To process, prepare, and deliver orders.
• To manage payments, invoicing, and returns.
• To provide customer support.
• To send order confirmations, shipping updates, and service-related communications.
• To respond to inquiries and requests submitted through our website.
• To send newsletters, promotional offers, and marketing communications when consent has been provided.
• To improve our products, services, and website experience.
• To comply with applicable legal, tax, and regulatory obligations.

4. Legal Basis for Processing

Personal information is processed on the basis of:

• The performance of a contractual or commercial relationship arising from a purchase or service request.
• The consent provided by the user for specific purposes, including marketing communications.
• Compliance with applicable legal obligations.

5. Sharing of Information

Coqui Coqui does not sell, rent, or trade personal information.

We may share information with third parties only when necessary to provide our services, including:

• Shopify, our e-commerce platform provider.
• Stripe, PayPal, and other payment processing providers.
• Shipping and logistics providers such as FedEx, DHL, UPS, USPS, and other authorized carriers.
• Technology, hosting, marketing, and analytics service providers.

We may also disclose personal information when required by law or by a competent governmental authority.

6. International Data Transfers

Due to the nature of our services and technology platforms, personal information may be processed or stored outside your country of residence by service providers that maintain reasonable standards of security and data protection.

7. Data Retention

Personal information will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal, tax, accounting, and regulatory obligations.

8. Your Rights

Depending on the laws applicable in your jurisdiction, you may have the right to:

• Access your personal information.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information where applicable.
• Object to the processing of your personal information for specific purposes.
• Request restriction or portability of your information where permitted by law.
• Withdraw consent for marketing communications.

To exercise any of these rights, please contact us at:

Email: americas@coquicoqui.com

9. Marketing Communications

When you subscribe to our newsletter or consent to receive marketing communications, we may send you information regarding products, launches, events, and promotions offered by Coqui Coqui.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Ensure the proper operation of the website.
• Remember browsing preferences.
• Maintain shopping cart functionality.
• Analyze website traffic and performance.
• Improve the overall user experience.

You may manage your cookie preferences through your browser settings or through the tools made available on our website.

11. Information Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to third-party websites. Coqui Coqui is not responsible for the privacy practices or content of such external websites.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page together with the updated revision date.

14. Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us at:

Coqui Coqui
Email: americas@coquicoqui.com